Returns and Refund Policy

Last updated: October 12, 2026 at 7:29 PM ET

At Margaret & Claire, we want you to feel comfortable shopping with us.

This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work. This policy applies to purchases made through Margaret & Claire.

30 day money back guarantee

We offer a 30-day money-back guarantee. This guarantee is primarily intended for orders that arrive damaged, faulty, incorrect, incomplete, or otherwise not as expected due to an issue with the product or delivery.

If something is not quite right with your order, please contact us within 30 days of receiving your order so our team can review the situation and assist you.

To start a return or refund request, email us at info@margaretandclairedenver.com. Please include your full name, your order number, the email address used for the order, the reason for your request, clear photos if the item is damaged, faulty, incorrect or incomplete, and any other details that help us understand the issue. Our team will review your request and reply with the appropriate next steps.

Return approval

Please do not send any items back before contacting us. All returns must first be approved by Margaret & Claire by email. If your return is approved, we will provide the return instructions and the correct return address. In many cases, returns must be sent directly to our supplier, which may be located in China.

Return shipping costs

For change of mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs. If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.

We recommend using a tracked shipping service. Margaret & Claire cannot confirm or complete a return until the returned parcel has been received by the supplier or return location.

Tracking required for returns

For an approved return, the customer must provide valid return tracking details. A refund can only be processed after the returned item has been received and confirmed by the supplier or return location. If a returned parcel is lost in transit and cannot be confirmed as delivered, we may not be able to approve the refund.

Condition of returned items

To be eligible for a return, items should be unworn, unwashed, unused and in their original condition, with tags and packaging where possible. Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.

Items that may not be eligible for return

Some items may not be eligible for change of mind returns, including gift cards, final sale items where clearly stated, personal or hygiene related items, items that have been worn, washed or used, and items returned without approval. This does not limit any rights you may have under applicable consumer protection laws in the United States.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at info@margaretandclairedenver.com. Please include your order number, a description of the issue and clear photos of the item and packaging. We will review the issue and work with you on a suitable solution. Your rights under applicable U.S. consumer protection laws are not excluded or limited by this policy.

Consumer protection laws

Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws in the United States. Depending on the circumstances and applicable law, you may be entitled to a refund, replacement or other remedy if a product is faulty, damaged, incorrect or otherwise does not meet applicable legal requirements.

Refund processing

Once your return is received and approved, we will notify you by email. If your refund is approved, it will be processed back to your original payment method. Please allow time for your bank, card provider or payment provider to process the refund.

Exchanges

We may offer an exchange or another solution depending on the situation and product availability. Please contact us at info@margaretandclairedenver.com and we will review your request and let you know what options are available.

Order cancellations

If you need to cancel your order, please contact us as soon as possible at info@margaretandclairedenver.com. If your order has not yet been processed or shipped, we will do our best to cancel it. If your order has already been processed or shipped, cancellation may no longer be possible.

Contact us

For return, refund or order questions, contact us at info@margaretandclairedenver.com.